Negotiation Skills For Retailers

The Master Negotitator Learning Journey

Negotiation skills are critical to success in Retail, and despite the tension that might be involved, successful retailers negotiate in four dimensions to ensure their stakeholders and shareholders achieve more whilst creating satisfactory agreements with their suppliers and customers. 

The British Retail Consortium (BRC) partnered with Kah-Vay to deliver a fully tailored negotiation learning experience, designed to compliment you, your team, and your business needs.

Course Structure

Introducing The Master Negotiator, a new, blended and modular learning journey that is fit for your needs, our times and current COVID-19 restrictions.

Skills are learnt digitally through e-Learning and behaviours are changed via remote, experiential, tutor led workshops. Re-introduction of face-to-face workshops, if appropriate or required, when Covid-19 restrictions allow.

There are three learning modules to advance through to become a Master Negotiator; The Foundation Negotiator, The Skilled Negotiator and The Master Negotiator. The three modules contain six levels of learning experiences that delegates need to complete in order to become a Master Negotiator.

The Master Negotiator is a Journey

The Kah-Vay Master Negotiator Learning Journey©

Delegates travel through the 360° of negotiation situations Retailers and Grocers face with their suppliers.

The Kah-Vay Compass

The Kah-Vay Negotiation Compass©

Who is it for? 

There are six levels to The Master Negotiator, split into Foundation, Skilled and Mastering modules. Learners travel through the 360° of negotiation situations Retailers and Grocers face with their suppliers.

 

The learners can take two routes to complete the course.

Route 1:

The Kah-Vay Lighthouse

Master Negotiator

Levels 1-5

Journey from level 1 to level 5 – Whatever your skills, take an entire journey with us and become a Master Negotiator within weeks.

Perfect for Mid Senior level Managers in Buying, HR, Supply Chain, Procurement & Category Management, Property. Including the learnings from Level 1 to Level 3, now delegates will progress into more advanced negotiation through;

  • The use of conditional trades to gain more value and the complex planning techniques required and the tools that help with the development, delivery and management of creative low-cost / high-value proposals;
  • How to build trust, using warm & cooperative behaviours that help to manage the climate, build relationships whilst remaining firm;
  • Work within teams effectively and maintain team discipline.

 

Route 2:

Kah-Vay Foundation Negotiation Training

Master Negotiator

Levels 1-3

Perfect for Junior roles in Buying, HR, Supply Chain, Procurement & Category Management, Property.

  • Difference between selling, negotiation and how to become more commercially tough;
  • Psychology of negotiation (emotions and behaviour), self control, becoming more comfortable being uncomfortable and how to use the Kah-Vay Negotiation Compass;
  • Art of questioning and listening, planning, proposing and closing and the shared language of negotiators.
Kah-Vay Skilled Negotiation Training

Master Negotiator

Levels 4-5

Perfect for Mid to Senior level Managers in Buying, HR, Supply Chain, Procurement & Category Management, Property. To qualify for this module , you must have previously completed the Foundation module within the past 24 months.

 

  • Use of conditional trades to gain more value and the complex planning techniques required and the tools that help with the development, delivery and management of creative low-cost / high-value proposals;
  • Building of trust, using warm & cooperative behaviours that help to manage the climate, build relationships whilst remaining firm;
  • Work within teams effectively and maintain team discipline.
Kah-Vay Mastering Negotiation Training

Master Negotiator

Level 6

Mastering Module

The completion of the master negotiator learning journey, Level 6 delivers the strategic negotiation science within a real life context. Teams will work together to form a strategic plan for an upcoming negotiation.

Currently only offered as a private workshop on request.

What  Will The Delegates Learn?

The Master Negotiator develops your learners’ communication and negotiation skills; they will be shown the art and science of negotiation, the psychological, tactical, and strategic skills required to become master negotiators. The delegates will:

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Take a journey inside the other party’s head and become more comfortable being uncomfortable

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Practice, in a safe environment, focusing on behaviours, outcomes and being more commercially tough

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Become more competent, more confident, and more successful.

The Benefits to your Business

The learners will develop a common negotiation language and a planning process that connects teams and departments across the Retail industry. The result is better negotiated outcomes. Maximising value and strengthening relationships, internally and externally, to positively impact your bottom line.

Negotiation is an essential skill for everyone, that is a fact. For retailers, this is especially true in today’s economic climate. I first came across the Founder of Kah-Vay, Giles Morgan, while heading up Human Resources for Argos. At that time, Giles was a Negotiation Consultant with The Gap Partnership and wow, what an impact he had on me and my team. What began as training quickly grew into consulting and what struck me then and still does today was how Giles made the learning personal and relevant to everyone.

They say great business partnerships include mutual respect, trust and joint problem-solving and this; is why we have partnered with Kah-Vay to offer a digital-first Negotiation learning journey, with that same level of credibility and passion to you.

Lucy Crowther

Director of BRC learning 

Consultant Negotiators that have worked with the Best in the Business

The team has previously delivered negotiation training to Walgreens Boots, M&S, John Lewis, ASDA, Unilever, Colgate, Heineken and many others.

The learning journey is not to be taken lightly. It is a commitment, a full experience, that challenges and changes behaviours to navigate better negotiated outcomes and deliver our recognised Returns on Investment (ROI).

Ready to become a Master Negotiator?

Simply click the button below to register your interest and we will do the rest!

The BRC and Kah-Vay Partnership

Kah-Vay Favicon

About Kah-Vay

Kah-Vay was Founded by Giles Morgan in 2016. Giles has worked with some of the world’s leading brands. Training and consulting with hundreds of professionals in the art and science of negotiation. 

Tom Morgan joined as Co-founder in 2018, bringing with him 20+ years of digital product and operational experience, to revolutionise the negotiation digital learning experience.

Learn through Active eLearning

BRC Learning

BRC Learning is a go-to organisation for retailers looking to attract and develop the retail talent of today and tomorrow.
We help retail leaders upskill and future-proof their capabilities.

We have created a range of development opportunities to ensure all retailers have the skills and knowledge required to face the ever-changing Retail landscape.